Ordering Information
At Trailventure we aim to provide you, the customer, a top sales service. Focusing on 100% Customer Satisfaction, providing the very best quality outdoor clothes and equipment we aim to ensure that your experience on using the Trailventure web site is one that will make you want to recommend us to your friends. Our experienced team are here to help you and give you any advice that you may need.
We commissioned our site with the following aims in mind.
1. Security - The security of our customer’s payment is our top priority in the online shopping environment. We neither see nor hold credit card data. All credit and debit card transactions are undertaken through PROTX, one of the largest and most respected credit card processing companies, using the most advanced encryption technologies to ensure absolute confidentiality.
2. Privacy - We can assure you that the information that you provide us will not be shared with anyone else. Please see our Privacy Statement Page for more info.
3. Ease of Use - We believe that the design of our site provides an easy and intuitive way to find the products you require.
Select from the Special Offer Categories on the left or the featured Special Offers on the home page to find what you are looking for.
4. Delivery Information - Delivery is normally the next working day for orders received before 2.00pm. In the event that your order will take longer than this, we will contact you to notify you of the expected delivery date, and you will have the option to cancel if you wish.
5. Returns Policy - If you are not delighted with your purchase you have the right to cancel within seven days of your purchase, or seven days from the receipt of the goods (whichever is longer). If you cancel your order you will have your payment refunded (minus any carriage costs), provided you return your goods in perfect condition, with all packaging and instructions, to us at the address shown on the contact us page. Before returning any goods please phone our office for a returns number.